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Our Terms and Conditions

Dorset Treasures Ltd Terms and Conditions

Our Policy Contains:

Web pricing including Fraudulent purchases

Customer Care including substitutions and Allergens

Privacy and Protection

Copyright

Delivery

Delivery Costs

Delivery Details

Hampers that contain Alcohol

Selected Delivery Dates

Sending to Multiple Addresses

Postal Gift boxes

Cancellations

Refunds

Customer Log In Accounts

Third Party Rights

Changes to the Service and these terms and conditions

 

WEB PRICING:
Web prices include VAT and in most cases delivery costs. If an incorrect price is displayed on our website, Dorset Treasures Ltd reserves the right to abstain from fulfilling the order at that price. The customer will be notified by email and given the choice to proceed with the order. All transactions are processed by Stripe Payments and credit/debit card payments can be made using Visa, MasterCard and American Express and we are subject to Stripe terms and conditions.

All card payments are validated and authorised prior to completion of your order. We are not liable for non-delivery of your goods if your payment is not authorised.

 

Fraudulent Purchases

It is a crime to purchase or attempt to purchase goods with a stolen credit card, stolen personal details or with a false name. We will take appropriate action if we discover any person is attempting to fraudulently purchase goods from our website. We reserve the right to withhold goods and terminate any account details with anybody who we suspect of fraudulent practice and/or breach of these terms and conditions.

 

CUSTOMER CARE:
The Purchaser should inform Dorset Treasures Ltd  immediately of any issues, email: hello@dorsettreaures.co.uk  We will investigate any issues as soon as they are brought to our notice and we endeavour to respond to all email enquiries within one working day.

 

Substitutions
While we always endeavour to keep photography and descriptions as accurate as possible Dorset Treasures Ltd reserves the right to substitute any items included in gift baskets for items of equal or greater value if those listed in the descriptions are out of stock or unavailable at the time of ordering.

Basket contents can vary slightly from the image displayed so please see the product descriptions for full listings.

All photographic props such as plates, glasses and other utensils are not included unless otherwise stated.

Allergens

Some of the products within our hampers contain allergens such as nuts, egg, milk and gluten. If you have concerns about allergens either before or after your purchase, please contact us at  hello@dorsettreaures.co.uk for the full food information on all of our products.

 

PRIVACY AND PROTECTION:

To protect your privacy, we will never disclose any information we hold about you to a third party.  We may wish to inform you of special offers from time to time but if you would prefer not to receive such information please contact us. Please see our full privacy policy at the checkout on our website or we will happily email it over.
 

COPYRIGHT:
All design, photographs and advertising material are copyright of Dorset Treasures Ltd.

DELIVERY:
All baskets & bags are shipped in postal boxes or cartons using Royal Mail or Evri courier service. We can only deliver to mainland UK. Unfortunately we are unable to deliver to Highlands and Islands, Europe and other International overseas areas, PO boxes and BFPO as we are unable to track or obtain a signature for this service, and are therefore unable to guarantee safe delivery.

 

DELIVERY COSTS:

What is included in the Free delivery?

All our non-chilled products include free 2-4 days delivery, and our chilled products are sent next day delivery and this charge is included. 

We cannot be held responsible for parcels not delivered due to any incorrect delivery information given or if the recipient is out or away, or in the unlikely event your parcel is delayed through no fault of our own.

DELIVERY DETAILS:

Deliveries are usually made between 8.00am and 8.00pm, these times cannot be guaranteed during busy periods. We use Royal Mail and Evri for our standard and overnight deliveries. 

If contact telephone details and/or an email address is given during checkout we will confirm the 16-digit tracking number in our dispatch confirmation email. 

Delivery lead times are based on Tuesday to Saturday. Deliveries cannot be made on Sundays and Mondays or Tuesdays following a bank holiday.

If the recipient is not there to receive a parcel the carrier may attempt to deliver to an immediate neighbour however we cannot always guarantee this, alternatively the carrier will leave a card with contact details so that redelivery or collection can be arranged. If the carrier doesn’t receive a response to the card, they will return the gift to us after 4-5 working days.

 

However, during the very busy Christmas period we do instruct our delivery companies to leave parcels in a safe and dry location and put a card through the door to say where the parcel has been left if the recipient is not available to receive it. We consider this to be in the best interests of the recipient.

The carrier is required to notify us of any parcels that are not delivered so that we can try to resolve the issue before the parcel is returned. The carrier is only responsible for delivering to the address that you have provided (or an immediate neighbour if no-one is at home). We regret that where the goods have been correctly delivered we cannot accept responsibility if the intended recipient has moved, or lives elsewhere, and the actual receiver refuses or fails to return the item(s) or we have been given the incorrect/incomplete address details. Please make sure you give the correct address and postcode for the recipient. 

The only exception to this is any hampers that contain alcohol.

 

HAMPERS THAT CONTAIN ALCOHOL:

We do not sell to anyone under the age of 18. Hampers that contain any items of alcohol must be signed for to prove age over 18. We operate a Challenge 25 policy and take safeguarding our customers very seriously. These items will not be left on doorstep and must be handed to recipient. Please advise recipient to be available for delivery. 

As a responsible retailer, it’s really important to us that age restricted products don’t end up in the hands of those under age. We will not sell to under 18’s and we will not deliver to them either under the Licensing Act 2003. We also recognise how difficult it can be for our carrier network to judge the age of someone in their mid-late teens or early twenties. For this reason, we ask all carriers to check the age of anyone buying restricted products who they believe to be under 25. Please be aware that you/ recipient may be asked for proof of age upon delivery. See below for a list of IDs we accept as proof of age.

·        Current (within shown expiry date) passports or an equivalent form of identification such as a national identity card with a photo and date of birth (all nationalities)

·        Current (within shown expiry date) photographic driving licences or provisional licences and date of birth (all nationalities)

·        Military IDs with a photo and date of birth (UK only)

·        Cards with a PASS logo (hologram below) such as Citizen, Connexions, Validate or Young Scot

 

SELECTED DELIVERY DATES:

Please be aware that although we make every effort to get your order delivered on the selected preferred date, delivery dates cannot be guaranteed. we would suggest setting your delivery date as early as possible to avoid any orders arriving late.

 

How quickly will my order be dispatched?

All orders received before 9am Monday to Thursday (excluding Bank Holidays) will be dispatched as soon as possible unless a nominated preferred delivery date has been chosen at checkout. 

Any orders placed after 9am on Thursday through to the weekend will be dispatched on Monday or if placed on a bank holiday will be dispatched on the next available working day. 

The reason being that if any orders contain CHILLED ITEMS, they will be held in a holding depot over the weekend and will not reach their destination in their best condition. 

The cheeses will be placed in an insulated package along with 3 ice packs to keep it cool, however during transit the ice packs will thaw and so the produce should be placed in the fridge as soon as the package arrives and despite the best before date we recommend they are consumed as soon as possible.

 

SENDING TO MULTIPLE ADDRESSES:

To send gifts and baskets to multiple addresses, an order will have to be placed for each individual recipient or you can email your request and address details to hello@dorsettreasures.co.uk, where one of the team will respond and check all is correct and understood.

 

How will my order be sent?

All our orders are dispatched using a fully tracked service with Royal Mail or Evri except Postal gift box items. 

POSTAL GIFT BOXES:

Postal Gifts are delivered using Royal Mail or Evri, so we cannot guarantee a precise delivery date for these gifts. However, in our experience, 90% of orders are delivered on time. Please also note that this is not a trackable royal mail service, so we will be unable to provide tracking information.

CANCELLATIONS:

If you need to cancel your order up to 4 days prior to delivery date please email hello@dorsettreasures.co.uk quoting your order no and we will happily arrange the cancellation. If the gift has already been despatched  we are unable to cancel delivery. Please see our refund section.  

REFUNDS:

You are allowed a 14 day cooling off period from the date of delivery. This means that we will refund the total cost of the product less delivery costs incurred as long as:

1.     The goods remain unused and component parts are unopened.

2.    You or the recipient retain and take reasonable care of the goods until collected by our carrier.

3.    You or the recipient are reasonable in making the goods available for collection by our carrier who will collect only during the daytime on working days (not weekends or Bank Holidays) within 21 days of notifying us of the need for a refund

4.    Refunds will be issued upon receipt of the item.

5.    The item is not a bespoke hamper, personalised or fresh food hamper. 

We are UNABLE TO REIMBURSE THE COST OF RETURNING AN ITEM TO US UNDER ANY CIRCUMSTANCES, as we will arrange collection through our own carrier at no cost to you.

CUSTOMER LOG IN ACCOUNTS:

You can create an account if you wish to purchase goods on this website which will contain certain personal data. Please see our privacy policy on the website to view how we collect and use this information. 

We do reserve the right to terminate your account. If we choose to do so, we will notify you by email and an explanation of termination will be provided. We reserve the right to terminate without giving reasons.

If we do terminate your account, any current or pending purchases on your account will be cancelled and will not be dispatched. 

THIRD PARTY RIGHTS:

Nothing in these terms and conditions shall confer any rights upon any third-party suppliers that we mention. The agreement created in these terms and conditions is between you and Dorset Treasures Ltd. 

CHANGES TO THE SERVICE AND THESE TERMS AND CONDITIONS:

Dorset Treasures Ltd reserves the right to make any changes to the products, website, services, suppliers and these terms and conditions at any time. 

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